5 Ways to Improve Your Customer Service Without Costing You Money

5 Ways to Improve Your Customer Service Without Costing You Money

Running a successful business is not about that one time sale. It’s an influx of new customers and old ones that orders repeatedly every month. And hopefully, some of your repeat customers become advocates of your product and recommend you!

That’s how you usually grow your sales. And it also applies to your freelancing business. If you are freelancing in CSR or you have a growing freelancing practice, it’s good to equip yourself with skills in customer service. And it doesn’t need to cost that much.

Here are 5 ways to improve your customer service without costing you money.

 

Be Patient

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Be Patient

Some customers who reach out might be frustrated. Some might be irate. And others might just talk too much. Be patient. You have to know how to handle them. 

 

Actively Listen

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Actively Listen

To give the best customer service, the first thing to do is to listen, especially when our clients are angry. 

You need to listen to what they are saying. Yes, they might be furious. But you need to pick-up the root cause of their displeasure by actively listening to what they are really saying. Read between the lines. Do not listen while thinking of a reply already. Understand them to help them better.

 

Empathize With Your Clients

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Empathize With Your Clients

The worst case you can do is fight with your clients. Remember, it’s not about you. It’s about their problems with the product or service. It’s not about profusely defending your product. It will all sound like excuses for them.

Rather, empathize with them. See the problem from where they are coming from. Act like a friend with the intention to help them. Hopefully, this will calm your client and you can find a resolution to the problem.

 

Positive Language

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Positive Language

Usually, customers who ask you for help are stressed with the situation. Do not fuel the fire. Use positive language to help them. 

For example, you can’t comply with one of their demands that is not part of the contract. Let’s say they want you to post Instagram stories when you have a contract for just posting. 

Negative way: “Hi, this is not part of the contract. There is an extra charge for this service”

Positive way: “Hi! We can add the IG story posting in the list of services you availed. It would cost around X. Would that be fine with you?”

It’s all about using a positive tone to address their concerns. 

 

Know Your Services

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Know Your Services

You need to be an expert with the services you are offering. You need to understand how your product works so that you can help your clients when they have problems. This is common sense but its surprising that a lot don’t know their product well.

 

Customer Satisfaction Guaranteed

Improving your customer service experience will make your customers feel that you are not just here to profit, but that you are a sincere business owner with a brand they can trust. With these 5 simple tips, you can significantly increase customer satisfaction.

With that, let’s give our customers the best service we can offer!

 

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